Due to COVID-19 and the India wide lockdown, all logistics services have been deeply impacted. Please read our Letter from the CEO.

We care about privacy —

BTJ Logistics Private Limited (“BTL Logistics”,“we”, “us”), operators of the domain www.freightwalla.com, recognizes the importance of maintaining privacy of its users (“you”, “your”,“yourself”) and the importance of maintaining the confidentiality of your information. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience, and provide services and features that most likely meet your needs. We collect information from you that we consider necessary for achieving this purpose. Please read the following privacy policy to understand what information we collect, how we collect and use that information, and how we disclose and share this information.

1. Information we collect

We collect information about you when you visit our Website, complete a questionnaire on our Website or through email, and when you provide details for registering your account with us, or when you transact on our Website. The information we collect may comprise, among others, Personal Information and SPDI. “Personal information” means any information that relates to an individual who can be identified from that information. When you visit and use our Website, we collect and store Personal Information that is provided by you from time to time. In certain cases, we may collect Sensitive Personal Information and Data (“SPDI”) such as passwords and financial information, only with your prior consent.

2. Why we collect this information

In general, we would be collecting / handling / storing/ using or transferring your Personal Information and SPDI for the following purposes, including but not limited to:

3. Disclosure of information collected

In general, we will not use or disclose information collected about you to a third party otherwise than for the purposes set out in this Privacy Policy, unless the disclosure is necessary for compliance of a legal obligation, or where it is agreed to in the contract with you, or as otherwise consented by you. Subject to what is permitted by law, the types of third parties (whether in India or overseas) your information could be disclosed to include:

4. Cookies

When you view the web site, we may store some information on your computer. This will be in the form of a “cookie” file, which will enable us to tailor the web site to match your interests and preferences. The “cookie” file is used to store the IP address of your machine and may contain personal data. The “cookie” file will store those personal data for this purpose only. Your internet browser may allow you to erase the “cookie” file, block all “cookie” or receive a warning before a “cookie” is stored.

5. Security

The security of your information is important to us. We have adopted reasonable security practices and procedure to ensure that your information collected is secure. We will restrict access to your information to our and our affiliates’ employees, agents, advisors and to third party business associates who need to know such. When we share or transfer your SPDI in accordance with this Privacy Policy, we will undertake reasonable efforts to ensure that the transferee maintains or adopts security practices and procedures which are at least as stringent as the security practices and procedures we follow. While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that such steps are never 100% secure and that we cannot provide any absolute assurance regarding the security of your information. To the fullest extent permissible by applicable law, we disclaim any liability in relation to any breach of security or unintended loss or disclosure of information in relation to your information.

6. Data Retention

It is our policy to retain your data only for as long as we believe it to be necessary for the purposes for which the data was collected, subject to any legal requirements for the data to be retained for longer periods of time.

7. Consent to collect, store and transfer information

By using or continuing to use the Website you expressly consent to our use of your information (including SPDI) in accordance with this Privacy Policy, as may be amended from time to time. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including SPDI) related to you with third parties or service providers for the purposes as set out in this Privacy Policy. Once we share your information with another entity, the information received by the other entity becomes subject to such other entity’s privacy practices. However, we will transfer your information to only such third parties that employ levels of data protection as required under the applicable law.

8. Your right to your information

Sharing your Personal Information and SPDI is entirely voluntary. You need not register with us in order to visit our Website. However, we offer some services only to visitors who register. You may, at any time, opt-out of your registration or any of our marketing/promotional/newsletters mailings. You can update, rectify, and delete your information you provided to us, and change your account settings at any time. Upon request, we will remove/block your SPDI from our database, thereby cancelling your registration. However, some of your information may remain stored in archive on our servers even after the deletion or the termination of your account.

9. Grievances

You may approach our Support Team at the following email address [email protected] if you have any grievance with respect to the processing and use of your information.

10. Miscellaneous

We reserve the right to change or update this Privacy Policy at any time by placing a notice on our Website. Such changes shall be effective immediately upon posting.

This Privacy Policy only addresses the collection, processing and use (including disclosure) of information by us through your interaction with the Website. Other websites that may be accessible through links from the Website may have their own privacy policies and personal information collection, processing, use, and disclosure practices. Our business partners may also have their own privacy policies. We encourage you to familiarize yourself with the privacy policies provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.