Due to the outbreak of COVID-19 and the government announced lockdown a number of logistics services have been impacted. We are trying to stay up to date with the situation and ensure our operations can return back to normal. Please see below the letter from the CEO with regards to this matter.
Also, please feel free to get in touch with us if you need any help facilitating the movement of your shipments or to understand any more details about the updates below. You can mail us at [email protected], or call us at 1800-102-0667.
Last Updated June 1, 2020 at 12:00pm
Sanjay Bhatia, Chief Executive Officer
I hope you and your family are doing well and are taking good care of your safety and wellness during these testing times.
On behalf of the Freightwalla team, I’d like to thank you for choosing us as your digital freight forwarding partner. Our team is committed to serve you with only the highest quality of freight forwarding services delivered through impeccable customer service.
We have taken several actions to ensure the safety of our staff and also ensure that you as our customers can conduct your business as efficiently as possible. This includes:
- 100% of Our staff is working from home. With our digital platform handing a lot of back-office operations, We have been able to seamlessly transition to working from home without affecting our service levels.
- The latest status of your bookings are available online. Our online dashboard is always up to date, and all staff in your company have 24/7 access to it.
- Review your Documents Online. In a time when access to the office is unpredictable, our platform gives you access to upload/download booking documents, Submit Shipping Instructions and review First Print documents without requiring any printer or office access.
- Use our Android Mobile Application. Our mobile application gives you almost all the functionality as our online platform, including costing & planning tools, latest booking updates, reviewing invoicing and documentation and more.
We will continue to build on our digital platform, including improving our workflow management capabilities that enable us to do business in the New Normal.
We understand your concerns with the current situation of on-ground operations, but be rest assured that our team is going above and beyond their call of duty to ensure bookings are fulfilled smoothly. We look forward to serving you with upcoming bookings for which our team will put in their 100% to execute despite the logistic challenges.
We are India’s only digital freight forwarders to be able to execute 100% business and enabling customers to work from home efficiently. We couldn’t have got here without your trust and support hence it has been a pleasure working with you.
Thank you once again for being our loyal customer.